Store Policies

Everything you need to know about our policies

Orders are processed within 3-7 business days with on hand hair. 5-15 business days for pre-orders.

Once shipped, customers will receive a tracking number via email. Shipping times vary based on location.

Due to the nature of our products, all sales are final. No refunds, returns, or exchanges are accepted unless the product arrives damaged or incorrect.

Changes or cancellations must be requested within 24 hours of placing your order.

Questions?

For questions regarding your order, please contact us via email or direct message.

support@hersoftcrown.com